Telepass and viacard Sale and assistance, regularization of missed payments
Autostrada dei Fiori service center always assist Telepass and Viacard customers, offering them a complete service which includes basic information, contract stipulation problem solving such as the loss of the cards or the modification of the vehicle’s data associated to a Telepass device. As for demagnetized Viacards, the service center will reactivate the card or send a new card directly at home in case the card is too damaged to be repaired.
At the service center you can also collect credit receipts and pay unpaid tolls, restricted to those issued by Autostrada dei Fiori, by the Milan Serravalle motorway and by the following Gavio group companies: Turin-Savona, SATAP, SALT, CISA, ATIVA, SAV and Asti-Cuneo
These services are accomplished by the staff of Autostrada dei Fiori also via computer by using the company’s Italian motorways database. The service center opening hours at Albenga at the toll station are:
From Monday to Friday:
8.30 am. to 12.30 am.
from 13.45 to 17.00
Saturdays and holidays: Closed
Please note that onon August 14, November 2, December 24, December 31, the Service Center will be open only on the morning from:
8.30 am to 12.00 am
Should these days fall on a Saturday or a Sunday, the above mentioned opening hours hours will be valid on Friday. Since November 26 is the celebration day of the patron saint of Imperia, the Service Center will be closed.
The company guarantees refunds due to over-payed toll charges after having verified the customer’s complaint.
Refund times depend on processing times and are set within 30 days from the date of registration of the customer’s communication.
The customer who intends to send a complaint can do so according to the following procedures:
- by telephone at n. 0183 7071 requesting the General Secretariat
- by email to the address reclamiA10@autostradadeifiori.it
- by letter addressed to: “Autostrada dei Fiori Spa – Tronco A10, Via della Repubblica, 46 – 18100 Imperia”
- by fax at n. 0183 295655
The company shall reply to all motivated claims within 30 days from the date of registration of the customer’s communication. For complaints received via e-mail, the deadline is reduced to 10 working days from the date of receipt.
If longer periods are required, the company shall inform the customer within the 30 days term.
The self service toll, due to a lack of coins, banknotes or due to technical problems, may not deliver the change. In this case, the problem is automatically signaled to the customer with the emission of the transit certificate labeled as “PROOF OF CREDIT” and the amount of change not received.
The receipt may be shown for refund:
– at a manual toll collector;
– at the service center;
– sending it at the Office District of the Autostrada dei Fiori – via della Repubblica 46 – 18100 Imperia IM indicating the bank account on which the change must be credited.
The credit receipt does not expire and can be always used also for future transits at manual tolls.
Useful Contact Info
Headquarters and Offices (switchboard)
Phone: +39 0183 7071
Fax: +39 0183 295655
Control Operations Center (C.O.C.)
Phone: +39 0183 707330
Fax: +39 0183 768047
NUE (Unique Emergency Number) 112